Support

At Slotty Slots Casino we know questions come up at any hour, so our support is available around the clock. Whether it’s a quick account question, a deposit or withdrawal issue, or something about gameplay, our team is here to help with steady, friendly service designed to restore momentum to your session and keep things balanced and fair.

How to contact us — pick the method that suits you

Live chat: Our live chat is the quickest way to get real-time help. Open the chat widget from any page and a member of our team will usually respond within minutes. For urgent matters like locked accounts or pending withdrawals, start with live chat for the fastest resolution.

Email: For non-urgent issues or when you need to attach documents, email support@slottyslots.com. We typically reply within 12–24 hours, and during busy periods you can expect a response within 48 hours.

Phone support: Slotty Slots does not currently publish a direct phone number. If you prefer to talk, start a live chat and the agent will advise the best next steps and arrange any phone follow-up where possible.

Quick answers in the FAQ and Help Center

Our FAQ is a great place for instant answers to common questions about deposits, withdrawals, bonus terms, and account verification. Browse topics like payment methods, bonus rules, and responsible gambling tools any time for immediate guidance. If you’re troubleshooting a specific game issue, check the game reviews for details — for example, see our write-up on Book of Golden Sands Slots (Pragmatic Play) or Fiona’s Fortune Slots (Microgaming) for game-specific features and known behaviors.

What our team can help with

We handle account setup and verification, deposit and withdrawal queries (MasterCard, Visa, PayPal, Neteller, Skrill, Trustly, MuchBetter, PaySafeCard, and others), bonus questions and wagering rules, and gameplay support. Our agents are trained to work with common UK currency issues (GBP) and will explain any limits, timelines, or documentation required.

What speeds up resolution

When you contact us, include your account ID, the date and time of the issue, and screenshots if possible. For verification checks, have a photo ID and proof of address ready. For payment enquiries, telling us the payment method and transaction reference helps us track things faster. VIP players who meet invite thresholds (for example, accounts with qualifying deposits totaling £2,000) get priority handling and faster withdrawal support.

A personal, approachable team committed to fair outcomes

Our support staff are knowledgeable, patient, and focused on solving problems promptly. We aim to be clear about next steps and to set realistic timelines, not promises of outcomes. If an issue needs escalation, we’ll keep you updated until it’s resolved.

If you need help right now, start a live chat or email support@slottyslots.com — we’ll get you back to the action quickly and with confidence. For more on who we are, visit our main Slotty Slots Casino review for full details and policies.